Hamed Kamel
Rahimi
Bridging enterprise IT infrastructure and cutting-edge AI — from cloud orchestration to deep learning models, I build solutions that actually work.
AI Engineer &
IT Specialist
I'm an AI Engineer and IT Specialist based in Brisbane, currently with the Department of Transport and Main Roads, where I support enterprise infrastructure and drive continuous improvements in IT service delivery.
My background spans cloud infrastructure, data science, and applied AI. I hold a Master of Data Science from USQ and have published research on entrepreneurial skills in SMEs, while building production AI systems — including a RAG document chatbot powered by Azure OpenAI & GPT-4o, voice agents, and a deep learning model for Alzheimer's prediction achieving 98% accuracy.
I thrive at the intersection of structured IT operations and exploratory AI experimentation — bringing rigour, creativity, and a results-first mindset to every project.
AI Engineering
Building RAG chatbots, voice agents, and GPT-4o powered tools — from Azure AI Search to production Streamlit apps.
Data Analytics
Power BI dashboards, DAX modelling, and KPI frameworks that turn raw data into actionable insight.
Deep Learning
Developed a 98% accurate Alzheimer's prediction model using MRI imaging and convolutional networks.
Cloud & Azure
Azure AD, Intune, Exchange and M365 — managing enterprise environments at scale.
Technical Arsenal
A multi-disciplinary toolkit spanning cloud infrastructure, AI engineering, data analytics, and enterprise IT operations.
Professional Journey
A career spanning enterprise IT, applied AI research, and data analytics across government, tech, and academia.
IT Support Analyst
Dept of Transport and Main Roads
- ›Providing Tier 2 IT support across enterprise systems and infrastructure
- ›Managing Microsoft Intune, Azure AD and endpoint configuration
- ›Driving service improvement initiatives within Agile delivery frameworks
ICT Solution Analyst
Tech Mahindra
- ›Analysed ICT requirements and designed tailored solutions for enterprise clients
- ›Delivered integration and automation solutions using APIs and cloud services
- ›Collaborated with cross-functional teams to ensure on-time delivery
ICT Student Services Officer
University of Southern Queensland
- ›Troubleshot Azure AD, SharePoint, and Office 365 issues for students and staff
- ›Managed Oracle Service Cloud ticketing and escalation workflows
- ›Supported identity management and access provisioning across university systems
Student Success Advisor
University of Southern Queensland
- ›Provided academic advising and student success coaching to enrolled students
- ›Developed support frameworks to improve retention and academic outcomes
- ›Coordinated with academic and administrative teams on student progression
Student Researcher
University of Southern Queensland
- ›Conducted thesis research on deep learning for Alzheimer's disease prediction
- ›Built and trained convolutional neural networks on MRI imaging datasets
- ›Achieved 98% classification accuracy — published as academic research
Business Development Associate
Taban Infrastructure Co.
- ›Researched market KPIs and competitive landscape to support growth strategy
- ›Produced detailed reports and documentation for senior leadership
- ›Supported business development activities across target verticals
Featured Projects
A selection of projects spanning AI research, data engineering, enterprise IT, and automation — each built to solve real problems.
Alzheimer's AI Prediction Model
Deep learning model leveraging convolutional neural networks to classify Alzheimer's disease stages from MRI brain scans. Built as part of a USQ research thesis with production-level accuracy.
AI Voice Agent System
End-to-end voice agent powered by LLMs and RAG architecture. Integrates with external APIs and Webhooks to handle dynamic conversational flows for enterprise automation use cases.
Power BI Call Centre Dashboard
Interactive Power BI reporting suite tracking call centre KPIs — including AHT, FCR, SLA adherence and agent performance — with advanced DAX calculations and real-time drill-through.
DocChat — AI Document Assistant
RAG chatbot that answers questions about PDFs, CSVs, and images using hybrid search (vector + keyword). Built with Azure AI Search, GPT-4o, Document Intelligence, and Streamlit. Includes source citations and streaming responses.
Enterprise IT Infrastructure
Designed and maintained enterprise Microsoft 365 environments — including Azure AD, Intune MDM, Exchange Online, and SharePoint — for education and government sector clients.
Kanban Board
Single-board drag-and-drop task manager built with Next.js 14, TypeScript, and Tailwind CSS. Features smooth DnD interactions, column management, and a clean productivity-focused UI.
Academic Background
Multi-disciplinary academic foundations in data science, analytics, business, and AI research — spanning three continents.
Master of Data Science
University of Southern Queensland
Brisbane, QLD
Thesis: Deep Learning for Alzheimer's Prediction (98% accuracy)
Master's in Analytics
Northeastern University
Online
Advanced analytics and quantitative methods
MBA International Business
Islamic Azad University (IAU)
Iran
Published research on SME entrepreneurial skills
CELTA Certification
ITI Istanbul
Istanbul, Turkey
Certificate in English Language Teaching to Adults
Certifications & Credentials
Industry certifications validating cloud, data, and analytics expertise.
Publication
“Effects of Entrepreneurial Skills of Small and Medium-sized Enterprises in the Carpet Industry”
Academic Research · Islamic Azad University
Let's Connect
Whether you have a role to discuss, a project to collaborate on, or just want to talk about AI and automation — I'm always open to a good conversation.
Hi! I'm Hamed's AI assistant. Ask me anything about his experience, skills, projects, or how to get in touch. 👋
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